How do I purchase a product from your website?

Upon selecting the desired product, press the “Add To Bag” option to add the desired product into the shopping cart. You may continue to shop and add more products into the cart. Once satisfied with shopping, simply click onto the checkout option that will direct you to the checkout page. Here, there would be a list of pending checkout products. Proceed by clicking on the checkout button. Fill in the particulars and choose payment service to complete the purchase. The product will then be delivered to your registered address.
 

Must I have an account to purchase your products?

No, you can checkout even without an account. However, having an account would help us to serve you better from time to time.

 

What are the available payment services?

VISA/MASTER Credit and Debit card

 


Online Banking (Debit and Credit Card)

Online banking (Debit and Credit Card) is a service provided by the DPAY payment solution. The online banking service with full payment is available for both local issued Debit and Credit cards (VISA and MASTER only).

The available banks include:

  • Maybank
  • AmBank
  • CIMB Bank
  • Hong Leong Bank
  • HSBC
  • OCBC Bank
  • Public Bank
  • Standard Chartered Bank


Installment Payment Plan

The installment payment plan is a service provided by the DPAY payment solution. The installment payment plan is a repayment scheme that allows customers to use the credit card (VISA & MASTER only) to make a transaction and repay the amount in installments over the course of 6 or 12 months, with 0% interest fee! The installment payment plan is available for all purchases amounting to RM3,000 and above in a single payment/receipt.

The installment payment plan is available with the banks below:

  • Maybank
  • AmBank
  • CIMB Bank
  • Hong Leong Bank
  • HSBC
  • OCBC Bank
  • Public Bank
  • Standard Chartered Bank


PAYPAL

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. You can sign up for a PayPal account by going HERE to create your PayPal account. 

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service. Please note that payment(s) will be deducted from your PayPal account immediately after completing your purchase.
 

BANK TRANSFER

Bank Transfer is only available for certain Malaysian postal codes. If you have selected this payment method, you can proceed with your payment to PEDALSPOT's bank account:

Account Name : Ngee Cycle Trading Sdn Bhd

Public Bank Berhad (A/C: 317 961 4900)


After payment, please upload the Bank Transfer slip (in JPEG, PNG, or PDF format) or email us the Bank Transfer slip at [email protected] 

After placing your order, you have 24 hours to make payment and email us your Bank Transfer slip to avoid your order being canceled.

If you have access to online banking, we strongly recommend using Online Banking for instant payment and processing.

For further questions and enquiries, please email us at : [email protected] or Whatsapp us at +60129633665.
 

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at below with details of the product and the defect. You can send the item you consider defective to:


No 9, Jalan TSB 1, Taman Industri Sg. Buloh,
47000 Petaling Jaya,
Selangor
6012-963-3665 (WhatsApp)

Please note:

  • All products photos shown are for illustration purposes only and may differ slightly from the actual products. Actual product colors may vary due to lighting used during photo shooting or monitor's display. 
  • The item is your responsibility until it is returned us. it must be returned to us in its original condition.
  • The cost of returning the item to us is your responsibility.
  • The item must be returned to us within 7 days of receipt.

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with POSLAJU services only. 

We strictly do not offer any cash refund under any circumstances. 

For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or Paypal.

Please contact us at [email protected].