Q: How do I purchase a product from your website?
A: Upon selecting the desired product, press the “Add To Bag” option to add the desired product into the shopping cart. You may continue to shop and add more products into the cart. Once satisfied with shopping, simply click onto the checkout option that will direct you to the checkout page. Here, there would be a list of pending checkout products. Proceed by clicking on the checkout button. Fill in the particulars and choose payment service to complete the purchase. The product will then be delivered to your registered address.

Q: Must I have an account to purchase your products?
A: No, you can checkout even without an account. However, having an account would help us to serve you better from time to time.

Q: Why am I not able to place order although it is marked as "In Stock"?
A: Although some products are marked as "In Stock" on our website, customers may find they are unable to place an order. This is because these products are available only in limited quantities at specific Pedalspot branches, and in some cases, there is only one unit of each model left. Due to the high demand and the exclusive nature of these models, they require special handling to ensure they reach you in perfect condition. If you are interested in any of these products, please let us know, and our dedicated sales team will promptly connect with you to confirm availability and assist you with the purchase process.

Q: What are the available payment services?
A: Bank Transfer is only available for certain Malaysian postal codes. If you have selected this payment method, you can proceed with your payment to PEDALSPOT's bank account:
Account Name : Ngee Cycle Trading Sdn Bhd
Public Bank Berhad (A/C: 317 961 4900)

After payment, please upload the Bank Transfer slip (in JPEG, PNG, or PDF format) or email us the Bank Transfer slip at [email protected]. After placing your order, you have 24 hours to make payment and email us your Bank Transfer slip to avoid your order being canceled. We strongly recommend using Online Banking for instant payment and processing.

Q: Are your products genuine?
A: Yes. Pedalspot is an authorized retailer for brands such as Cannondale, Factor Bikes, SRAM, Zipp, MET, Pirelli, CeramicSpeed and more. All products sold by us are genuine and backed by official warranty support where applicable.

Q: How do I choose the correct bike size?
A: Bike sizing varies between brands such as Cannondale and Factor Bikes. You may refer to the sizing chart listed on each product page or contact us for personalized recommendations.

Q: What is the difference between LAB71, Hi-MOD, and standard carbon models?
A: LAB71 is Cannondale’s ultra-premium tier featuring Series 0 Carbon—their lightest and highest-grade carbon fiber layup designed to minimize weight without sacrificing stiffness. Hi-MOD utilizes high-modulus carbon fiber for elite race-level stiffness and reduced weight, while standard carbon models utilize Series 1 carbon to balance power transfer, compliance, and affordability.

Q: Will the Cannondale Delta Steerer fit standard aftermarket stems?
A: The Delta Steerer tube uses a unique wedge-shaped profile designed to allow fully integrated internal cable routing through a narrower, highly aerodynamic headtube. It requires Cannondale’s SystemBar, Conceal stem, or compatible integrated cockpits designed specifically for the Delta Steerer interface.

Q: What is Cannondale SmartForm C1 Premium Alloy in the CAAD14?
A: SmartForm C1 Premium Alloy is Cannondale’s highest-grade aluminum construction technique. It uses 6061 aluminum with double-pass smooth welds, hydroformed tube shaping, and strategic internal tube wall tapering (butting) to eliminate excess weight, delivering carbon-rivaling stiffness and fatigue resistance.

Q: What is the difference between Scultura and Reacto?
A: The Scultura is designed for lightweight climbing and all-round riding, while the Reacto focuses more on aerodynamics and speed.

Q: What do Merida CF5 and CF3 carbon frame designations mean?
A: CF5 frames utilize higher-tonnage carbon fiber and complex layups to achieve the absolute lowest weight for WorldTour racing. CF3 frames share the exact same aerodynamic geometry and tube profiles as CF5 but use a slightly different carbon fiber blend, offering identical stiffness and handling with a minor weight penalty at a more accessible price point.

Q: What is the difference between RED, Force, and Rival AXS?
A: RED is the lightest and most premium option, Force balances performance and value, while Rival offers electronic shifting at a more accessible price point.

Q: Can I install SRAM AXS groupsets on any bike?
A: Compatibility depends on your frame specifications, drivetrain setup, and drivetrain standards such as UDH, axle spacing, and cassette compatibility. Feel free to contact our team for assistance before purchasing.

Q: Can I install SRAM Eagle Transmission (T-Type) on any mountain or gravel frame?
A: No. SRAM Eagle Transmission requires a frame designed with a Universal Derailleur Hanger (UDH) interface. T-Type rear derailleurs mount directly to the frame’s dropouts surrounding the rear axle, completely eliminating the conventional derailleur hanger.

Q: How does RockShox Flight Attendant work on SRAM AXS-equipped bikes?
A: RockShox Flight Attendant is an automated, wireless electronic suspension system. Utilizing sensors on the fork, rear shock, pedal crank, and AXS drivetrain, it analyzes rider input and trail terrain in real time, automatically switching the suspension between Open, Pedal, and Lock positions in milliseconds.

Q: What is the difference between 303, 404, and 454 wheels?
A: The 303 focuses on versatility, the 404 emphasizes aerodynamic speed, and the 454 is designed for maximum aerodynamic performance.

Q: Are Zipp wheels covered under warranty?
A: Yes, official warranty coverage applies to eligible purchases made through authorized retailers.

Q: What tubeless tires are compatible with Zipp hookless rims?
A: Zipp hookless tubeless disc brake wheels are compatible with tubeless or tubeless-ready tires unless the tire manufacturer specifically states otherwise. Compatibility varies based on rim width and tire model, so riders should refer to Zipp’s Hookless Tire Compatibility page before use. While Zipp hookless rims meet ISO and ETRTO safety standards, individual tire brands ultimately determine whether their tires are approved for hookless use. Inner tubes may still be used, but the tire must be hookless-approved and kept below the maximum recommended pressure for safe retention. Refer Hookless Tire Compatibility Page.

Q: Can I run inner tubes on Zipp hookless rims?
A: Yes, but you must use a tubeless-ready (TLR) tire approved on Zipp’s Hookless Compatibility list. Even when using an inner tube, standard tube-type clincher tires lack the reinforced bead required for hookless retention and must never be used. Total tire pressure must strictly not exceed 73 psi (5.0 bar).

Q: Do I really need an OSPW upgrade?
A: OSPW systems are designed for riders seeking reduced friction and premium drivetrain performance.

Q: How much watt saving does a CeramicSpeed OSPW system actually provide?
A: A CeramicSpeed Oversized Pulley Wheel (OSPW) system reduces drivetrain friction by 3 to 5 watts over standard stock pulleys. This is achieved through larger aluminum pulley wheels (reducing chain articulation angles), high-grade silicon nitride ceramic bearings, and low-friction cage tension.

Q: How long do CeramicSpeed bearings last?
A: Lifespan depends on usage and maintenance.

Q: What is the maintenance schedule and lifespan of CeramicSpeed bearings?
A: CeramicSpeed hybrid ceramic bearings are up to 3 to 5 times more durable than standard steel bearings when properly maintained. They require cleaning and re-greasing every 5,000–10,000 km for road riding (or more frequently in wet/dirt conditions) using CeramicSpeed’s specific All Round or TT Grease.

Q: What is the difference between MET MIPS and non-MIPS helmets?
A: MET helmets equipped with MIPS (Multi-directional Impact Protection System) feature a low-friction internal liner designed to rotate 10–15mm inside the helmet during angled or rotational impacts, significantly reducing rotational forces transferred to the brain.

Q: What is the difference between MET MIPS-C2®, MIPS AIR®, and non-MIPS helmets?
A: Standard MET helmets protect against direct linear impacts. MET models equipped with MIPS-C2® feature a low-friction plastic liner suspended inside the helmet by elastomeric anchors, allowing 10–15mm of relative movement during angled impacts to redirect rotational forces away from the brain. MIPS AIR® integrates the rotational safety layer directly into the internal fabric padding itself, achieving the exact same rotational protection while reducing weight and maximizing ventilation.

Q: What is the main structural difference between the MET Trenta 3K Carbon MIPS and MET Rivale MIPS?
A: The MET Trenta 3K Carbon MIPS is an elite road racing helmet featuring a structural 3K carbon fiber frame embedded directly into the EPS foam liner. This structural carbon allows MET to reduce the EPS foam density by 20% without compromising impact absorption, resulting in a lighter shell with massive airflow vents. The MET Rivale MIPS is an aerodynamic all-rounder utilizing an In-Mould polycarbonate shell with a rear NACA vent for streamlined drag reduction and high-speed cooling at a more accessible price point.

Q: What is the MET Magnetic Fidlock® buckle and which models use it?
A: The Fidlock® magnetic buckle is a quick-release chin strap system that fastens automatically using magnetic attraction and disengages by sliding horizontally. It allows riders to fasten or unclip their helmet effortlessly with one hand, even while wearing winter cycling gloves. It is featured on gravity, enduro, and urban models like the MET Parachute MIPS and MET Intertial.

Q: Are MET helmets compatible with ponytail hair?
A: Yes. Most performance MET road and gravel helmets—including the Trenta, Rivale, and Estro—feature rear Safe-T retention cradles specifically shaped with open clearance space to allow long hair or ponytails to pass through comfortably without pushing the helmet forward.

Q: How do I clean and care for my MET helmet padding and straps?
A: Remove the internal comfort pads and hand-wash them using mild soap and cold water (air dry only; do not machine wash or use heat). Clean the EPS foam shell and outer polycarbonate casing using a soft cloth dampened with water and gentle soap. Avoid chemical solvents, degreasers, or harsh cleaners, as they chemically degrade the EPS foam structural integrity.

Q: How does the Hammerhead Karoo sync with SRAM AXS components?
A: The Hammerhead Karoo connects natively to SRAM AXS via Bluetooth/ANT+. Once paired, it displays live gear ratios, cassette positioning, AXS battery status across all components, and allows riders to configure AXS Wireless Blips or Hood Buttons to scroll through data pages on the screen.

Q: How does the Ochain Active Spider work and why do mountain bikers use it?
A: The Ochain is an active spider that replaces your standard chainring mount. It uses internal elastomer springs to provide controlled degree rotation (4°, 6°, 9°, or 12°), decoupling pedal kickback from the rear suspension compression. This results in smoother suspension action, less chain tug, and reduced leg fatigue over rough terrain.

Q: What is Prologo PAS (Perineal Area System) and how does it differ from a solid saddle base?

A: Prologo PAS is an ergonomic relief channel molded directly through the center of the saddle base. It eliminates localized pressure spikes on the perineal soft tissue, prostate, and genital nerves, preventing numbness and maintaining healthy blood flow during sustained forward pelvic tilt in aggressive riding positions.

Q: What is the structural difference between Prologo NACK carbon rails and TiroX alloy rails?

A: NACK (Nano Carbon Structure): A ultra-lightweight rail braided with carbon fiber, Kevlar, and aluminum filaments in the clamping area for elite race performance, maximum stiffness, and minimal weight. Requires carbon-compatible 7x9mm seatpost clamp ears. TiroX: A light-alloy steel rail developed for aerospace applications, offering exceptional resistance to traction and torsion with high vibration absorption at a more accessible price point. Fits standard 7x7mm round seatpost clamps.

Q: What is Prologo MSS (Multi-Sector System) padding in the Scratch M5?

A: Developed in collaboration with the Politecnico di Milano, Prologo MSS divides the saddle surface into five distinct ergonomic zones, each utilizing individual active foams. These independent sectors flex and respond to specific pedal stroke dynamics, promoting natural pelvic movement during both the pushing and pulling phases.