Q: How do I purchase a product from your website?
A: Upon selecting the desired product, press the “Add To Bag” option to add the desired product into the shopping cart. You may continue to shop and add more products into the cart. Once satisfied with shopping, simply click onto the checkout option that will direct you to the checkout page. Here, there would be a list of pending checkout products. Proceed by clicking on the checkout button. Fill in the particulars and choose payment service to complete the purchase. The product will then be delivered to your registered address.

Q: Must I have an account to purchase your products?
A: No, you can checkout even without an account. However, having an account would help us to serve you better from time to time.

Q: Why am I not able to place order although it is marked as "In Stock"?
A: Although some products are marked as "In Stock" on our website, customers may find they are unable to place an order. This is because these products are available only in limited quantities at specific Pedalspot branches, and in some cases, there is only one unit of each model left. Due to the high demand and the exclusive nature of these models, they require special handling to ensure they reach you in perfect condition. If you are interested in any of these products, please let us know, and our dedicated sales team will promptly connect with you to confirm availability and assist you with the purchase process.

Q: What are the available payment services?
A: Bank Transfer is only available for certain Malaysian postal codes. If you have selected this payment method, you can proceed with your payment to PEDALSPOT's bank account:
Account Name : Ngee Cycle Trading Sdn Bhd
Public Bank Berhad (A/C: 317 961 4900)

After payment, please upload the Bank Transfer slip (in JPEG, PNG, or PDF format) or email us the Bank Transfer slip at [email protected]. After placing your order, you have 24 hours to make payment and email us your Bank Transfer slip to avoid your order being canceled. We strongly recommend using Online Banking for instant payment and processing.

Q: Are your products genuine?
A: Yes. Pedalspot is an authorized retailer for brands such as Cannondale, Factor Bikes, SRAM, Zipp, MET, Pirelli, CeramicSpeed and more. All products sold by us are genuine and backed by official warranty support where applicable.

Q: How do I choose the correct bike size?
A: Bike sizing varies between brands such as Cannondale and Factor Bikes. You may refer to the sizing chart listed on each product page or contact us for personalized recommendations.

Q: What is the difference between Hi-MOD, LAB71, and standard carbon models?
A: LAB71 uses Cannondale’s lightest premium carbon construction, followed by Hi-MOD, while standard carbon models focus on balancing performance and value.

Q: What is the difference between Scultura and Reacto?
A: The Scultura is designed for lightweight climbing and all-round riding, while the Reacto focuses more on aerodynamics and speed.

Q: What is the difference between RED, Force, and Rival AXS?
A: RED is the lightest and most premium option, Force balances performance and value, while Rival offers electronic shifting at a more accessible price point.

Q: Can I install SRAM AXS groupsets on any bike?
A: Compatibility depends on your frame specifications, drivetrain setup, and drivetrain standards such as UDH, axle spacing, and cassette compatibility. Feel free to contact our team for assistance before purchasing.

Q: What is the difference between 303, 404, and 454 wheels?
A: The 303 focuses on versatility, the 404 emphasizes aerodynamic speed, and the 454 is designed for maximum aerodynamic performance.

Q: Are Zipp wheels covered under warranty?
A: Yes, official warranty coverage applies to eligible purchases made through authorized retailers.

Q: What tubeless tires are compatible with Zipp hookless rims?
A: Zipp hookless tubeless disc brake wheels are compatible with tubeless or tubeless-ready tires unless the tire manufacturer specifically states otherwise. Compatibility varies based on rim width and tire model, so riders should refer to Zipp’s Hookless Tire Compatibility page before use. While Zipp hookless rims meet ISO and ETRTO safety standards, individual tire brands ultimately determine whether their tires are approved for hookless use. Inner tubes may still be used, but the tire must be hookless-approved and kept below the maximum recommended pressure for safe retention. Refer Hookless Tire Compatibility Page.

Q: Do I really need an OSPW upgrade?
A: OSPW systems are designed for riders seeking reduced friction and premium drivetrain performance.

Q: How long do CeramicSpeed bearings last?
A: Lifespan depends on usage and maintenance.